Track Information

IT Service Management and Data Centers


Manuel Mora

Jorge Marx-Gomez



This track invites submissions derived from applied research which addresses management and engineering problems, issues, and challenges found currently in the Data Center and IT Function responsible for providing right-sized IT services of value to their internal and external users. Data Centers are core assets required for releasing the expected IT services and the organizations invest relevant financial resources for their deployment. Thus, ITSM and Data Centers are tied naturally, and ITSM includes Data Center issues. We consider applied research no just already implemented solutions in real settings but also solution proposals highly feasible to be applied. In brief words, we consider applied research papers to be naturally and highly relevant for both IT academic and practitioner audiences. Our aim is to establish a knowledge-sharing bridge between the global research and practitioner communities interested in ITSM and Data Center topics. Thus, we invite academics and practitioners interested in these relevant IT areas to submit papers mainly on the following topics (not limited to):


  1. Service frameworks and standards (ITIL, MOF, ITUP, ISO20K, COBIT, CMMI-SVC, eSCM, eTOM, IT4IT) and Data Centers

  2. IT Service Management Functions (IT Operations Management, IT Technical Management / ICT Infrastructure Management, Application Management, and Service Desk) and Data Centers

  3. Critical Issues in Data Centers (Virtualization, Security, Risk Management, Disaster Recovery Planning, Automatization Management and Operation tools, DCIM tools, Open Source Tools, Design of IT Services, Project Management)

  4. Emergent topics in Data Centers (DevOps, Green Data Centers, Green Metrics for Data Centers, Maturity Models, Agile Approaches, Cloud and Hybrid Data Centers, Software Defined Data Centers, Open Source Platforms for Clouds such as OpenStack, CloudStack, OpenNebula, Decision-Making Support Systems tools, Analytics in Data Centers)

  5. Success cases on ITSM and/or Data Centers Projects

  6. Short tutorials on ITSM and/or Data Center topics (1-hour)


Publication Options:


  • All accepted papers will be published in the GITMA 2018 Conference Digital Proceedings with the ISSN 1557-6574.

  • The best 4-5 papers will be selected (extended versions) for a special issue of IJITSA journal (indexed by SCOPUS and Web of Science) to be published in the 2019 year.