GITM 2005 Final Program 
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              If your name is not included, please contact the Conference Chair Dr. Prashant Palvia by email at pcpalvia@uncg.edu
                                   Session Chairs: Please make note of your time and contact the authors in advance.  
 
Sunday, June 5, 2005   8.00 AM - 9:30 AM   
Session S 1.1 GITMA Organizational Meeting Katmai
 
Sunday, June 5, 2005   10:00 AM - 11:00 AM  
Session S 2.1 JITCA Editorial Review Board Meeting Katmai
 
Session S 2.2 2006 GITMA Planning Meeting King Salmon
Open to interested participants  
Sunday, June 5, 2005   11:00 AM - 12:00 Noon  
Session S 3.1 JGITM Editorial Review Board Meeting Katmai
 
Sunday, June 5, 2005   1.00 PM - 2.30 PM  
Session S 4.1 IT in Africa  Katmai
Session Chair :  Paul Licker   
 
SUCCESS FACTORS OF PUBLIC-FUNDED COMMUNAL COMPUTING AMONG THE URBAN POOR:   
THE CASE OF CAPE TOWN  
Authors:  Chigona, Wallace, University of Cape Town   
Van Belle, Jean-Paul, University of Cape Town   
Arellano, Nicole, University of Cape Town   
Euvrard, Kasper, University of Cape Town   
Heslop, Richard, University of Cape Town   
 
MEASURING THE E-READINESS OF FIVE SUB-SAHARAN AFRICAN (SSA) COUNTRIES: AN ASSESSEMENT OF SSA'S 
PREPAREDNESS FOR THE GLOBAL NETWORKED ECONOMY   
Author:  Princely Ifinedo, University of Jyvaskyla  
 
THE LEADERSHIP ROLE OF WOMEN IN THE INFORMATION AND COMMUNICATION TECHNOLOGY (ICT)
INDUSTRY: A SOUTH AFRICAN PERSPECTIVE  
Author:  Nina Evans, Tshwane University of Technology  
 
THE IMPACT OF E-BUSINESS ON THE COMPETITIVE ENVIRONMENT AND VALUE CHAIN OF SOUTH AFRICAN 
FINANCIAL SERVICES COMPANIES   
Authors:  Louis C H Fourie, University of Stellenbosch  
Dion Truter, University of Stellenbosch  
                     
Session S 4.2 IT in Asia  King Salmon
Session Chair :  Theophanis Stratopoulos  
 
SIA GOES ONLINE  
Authors:  Narayanasamy Subbiah Venkateswaran, National University of Singapore  
Gee-Woo Bock, National University of Singapore  
Bo Xu, National University of Singapore  
 
REVERSE LOGISTICS MANAGEMENT IN MANUFACTURING ORGANIZATIONS IN AUSTRALIA - A STUDY
Authors:  Dushantha Dissanayake, RMIT University  
Mohini Singh, RMIT University  
Sushil K Sharma, Ball State University  
 
ADOPTION OF E-LEARNING TECHNOLOGIES IN THE USA AND MALAYSIA: A THEORETICAL PERSPECTIVE ON 
ONLINE DISCUSSION SUPPORT SYSTEMS  
Authors:  Murali Raman, Multimedia University Malaysia  
Sorin Walter Gudea  
 
ASSESSING THE MOST IMPORATNT FACTORS IN THE DEVELOPMENTAND LAUNCH OF  GOVERNMENT 
WEB SITES. (CASE  STUDY IN IRAN)  
Author:  Javad Baghaee, Ferdowsi University of Mashhad  
                     
Session S 4.3 PANEL: GLOBALIZATION AND INFORMATION ASSURANCE: ISSUES, TRENDS, AND CHALLENGES
Dillingham
Ashutosh Deshmukh, Pennsylvania State University   
James Pick, University of Redlands  
Choton Basu, University of Wisconsin Whitewater  
Balaji Rajagopalan, Oakland University  
                     
Session S 4.4 Mobile Commerce Iliamna
Session Chair:  En Mao  
 
MOBILE COMPUTING IN B2E CONTEXT – CONSIDERATION OF STYLES OF TEMPORAL ORIENTATION
Author: Yang Yang, University of Memphis  
 
XAVEL’S NEW MODEL OF MCOMMERCE; THE KEITAI MEDIA MATRIX  
Authors:  Philip Sugai, International University of Japan  
Sukanya Jamnongnorawut, International University of Japan  
Masakiyo Miyake, International University of Japan  
Norio Imai, International University of Japan  
 
A STUDY OF ANTECEDENTS OF CONSUMERS’ MOBILE INTERNET SERVICE SATISFACTION AND THEIR 
ADOPTION INTENTION OF NEW MOBILE INTERNET SERVICES  
Authors:  Dan J. Kim, Michigan State University  
Charles Steinfield, Michigan State University  
 
AN ANALYSIS OF MOBILE PHONE SERVICES ADOPTION IN CHINA   
Authors:  En Mao, University of Wisconsin - Milwaukee  
Mark Srite, University of Wisconsin - Milwaukee  
Jason Bennett Thatcher, Clemson University   
 
Sunday, June 5, 2005   3.00 PM - 4.30 PM  
 
Session S 5.1 IT in South America & Japan Katmai
Session Chair:  Carlo Gabriel Porto Bellini   
 
EATW: TRAJETORY OF A WEB-BASED UNIVERSITY TV NETWORK  
Authors:  Luís Roque Klering, at School of Business/UFRGS  
Luis Alberto Guadagnin, FACED/UFRGS  
Mary da Rocha Biancamano, FACED/UFRGS  
 
MEASURING SERVICE QUALITY IN BANKS:THE DEVELOPMENT OF AN INSTRUMENT FOR THE BRAZILIAN 
SECTOR  
Authors:  Carlo Gabriel Porto Bellini, Universidade Federal do Rio Grande do Sul  
Guilherme Lerch Lunardi, Fundação Universidade Federal do Rio Grande  
Jorge Luiz Henrique, Universidade Federal do Rio Grande do Sul  
 
THE INFLUENCE OF ATTITUDES AND NORMATIVE FACTORS ON MOBILENET USAGE AND UPGRADE 
INTENTIONS   
Author:  Philip Sugai, International University of Japan  
 
CREATING ACADEMIC WEB COMMUNITIES:A RECOMMENDER SYSTEM TO AID BRAZILIAN RESEARCHERS TO
 FIND INFORMATION AND CONTACT RELEVANT PEOPLE  
Authors:  Sílvio César Cazella, Universidade do Vale do Rio dos Sinos  
Luis Otávio Campos Alvares, Universidade Federal do Rio Grande do Sul   
                     
Session S 5.2 Security and Privacy  King Salmon
Session Chair :  Toru Sakaguchi  
 
DETERMINANTS OF INFORMATION TECHNOLOGY SECURITY AND PRIVACY CONCERNS OF INDIVIDUALS
Authors:  Fergle D’Aubeterre, The University of North Carolina at Greensboro  
Prashant Palvia, The University of North Carolina at Greensboro  
 
CAN CONTAGION THEORY EXPLAIN THE GROWTH OF GLOBAL SOFTWARE PIRACY?  
Authors:  Kallol K. Bagchi, The University of Texas at El Paso  
Godwin J. Udo, The University of Texas at El Paso  
Peeter Kirs, The University of Texas at El Paso  
 
PRIVACY AND SECURITY IN GLOBAL CONTEXT: A CASE OF JAPAN
Authors:  Catherine Vairappan, Northern Kentucky University  
Teuta Cata, Northern Kentucky University  
Toru Sakaguchi, Northern Kentucky University  
 
PLANNING INFORMATION ASSURANCE FOR XML TECHNOLOGY DEPLOYMENTS
Authors:  Richard Swart, Utah State University  
David H. Olsen, Utah State University  
                     
Session S 5.3 PANEL: GLOBAL INFORMATION SYSTEMS LEADERSHIP-- BEST PRACTICES AND NEXT PRACTICES
Mahesh S. Raisinghani, Texas Woman’s University Dillingham
Suvojit Choton Basu, University of Wisconsin Whitewater  
Vijay Khandelwal, University of Western Sydney  
Sharm Manwani, Henley College  
Prashant Palvia, University of North Carolina at Greensboro  
Barry Shore, University of New Hampshire  
                     
Session S 5.4 Global IT Outsourcing  Iliamna
Session Chair:  Achita Muthitacharoen  
 
SOURCING RISK AND THE CAPITAL MARKET’S PERSPECTIVE A STUDY OF THE GLOBAL FINANCIAL SERVICES 
INDUSTRY  
Authors:  Tom Gellrich, JWG-University Frankfurt am Main  
Heiko Gewald, JWG-University Frankfurt am Main  
 
EXPLORING THE VALUE RELEVANCE OF INTER-FIRM KNOWLEDGE NETWORKS IN OUTSOURCING   
PARTNERSHIPS  
Authors:  Balaji Rajagopalan, Oakland University  
Anil Kumar, Central Michigan University  
Ned Kumar, FedEx  
Ashutosh Deshmukh, Penn State University  
 
ESTABLISHING AN IT GLOBAL (OFFSHORE) OUTSOURCING VENDOR:  A CASE STUDY  
Author:  Rodney R. Yates Smith, Argosy University  
 
BUSINESS PROCESS OUTSOURCING: A RELATIONAL-STRATEGIC OPPORTUNITY?  
Author:  Theophanis Stratopoulos, University of New Hampshire  
 
Sunday, June 5, 2005   6:00 PM - 7:30 PM  
Conference Reception Chart Room, 15th Floor
 
 
Monday, June 6, 2005   8:00 AM - 9:30 AM  
Breakfast Alaska Room
Keynote Address:  Dr. Thomas R. Case, Dean, College of Business & Public Policy, University of Alaska Anchorage
 
 
Monday, June 6, 2005   10.00 AM - 11.30 AM  
 
Session M 2.1 Global E-Commerce - I Katmai
Session Chair: Chuleeporn Changchit  
 
AN EVALUATION OF IMPORTANT FACTOR FOR SELECTING EPS IN SMEs OF IRAN  
Author:  Javad Baghaee Ravari, Azad University of Sabzavar  
 
E-RELATIONSHIP MARKETING TACTICS AND E-LOYALTY IN THE BTOC RETAILING SECTOR  
Authors:  Roseline Pignard, ESC Rennes  
Chirag Patel, ESC Rennes  
 
CRITICAL FACTORS AFFECTING THE DECISION TO IMPLEMENT AN E-COMMERCE WEBSITE  
Authors:  Gregory S. Black, Texas A&M University—Corpus Christi  
Cholludda Changchit, Texas A&M University—Corpus Christi  
Chuleeporn Changchit, Texas A&M University—Corpus Christi  
 
TRUST AND ITS EFFECTS IN VIRTUAL COMMUNITIES:BUILDING A MULTI-LEVEL TRUST MODEL  
Authors:  Haejin Yun, Michigan State University  
Dan J. Kim, Michigan State University  
                     
Session M 2.2 Doctoral Consortium King Salmon
Session Chair:  Choton Basu   
 
KNOWLEDGE MANAGEMENT PROCESSES WITHIN A DEPARTMENT FOR ADVANCED MEDICAL DIAGNOSTICS
Authors:  Virginia Recchia, eBMS-ISUFI – University of Lecce   
Sergio Casciaro, IFC-CNR   
Alessandro Distante, University Medical School   
 
DEVELOPMENT OF WEB-ENABLED SERVICES IN TRANSITION COUNTRIES  
Author:  S. M. Muniafu, Delft University of Technology  
 
A MODEL OF KNOWLEDGE CREATION AND TRANSFER IN IT TRAINING FOR IT CAPACITY BUILDING IN 
TOURISM ORGANIZATIONS IN THE MALDIVES  
Author:  Mariyam Suzy Adam, University of Auckland  
 
INFORMATION COMMUNICATION TECHNOLOGY AS A NATIONAL COMPETITIVE ADVANTAGE   
FOR AN UNDERDEVELOPED COUNTRY  
Author:  Miguel A. Bustamante, University of Nebraska at Lincoln  
                     
Session M 2.3 PANEL: GLOBAL IT KNOWLEDGE PORTAL: INNOVATIONS AND RESEARCH OPPORTUNITIES 
Choton Basu, University of Wisconsin - Whitewater Dillingham
Prashant Palvia, University of North Carolina Greensboro  
                     
Session M 2.4 Customer Relationship Management  Iliamna
Session Chair:  Ashutosh Deshmukh   
 
MULTICHANNEL PURCHASING BY B2B CUSTOMERS  
Authors:  Yong Cao, University of Alaska Anchorage  
Thomas S. Gruca, University of Iowa  
Bruce R. Klemz, Winona State University  
 
TURNING CUSTOMERS INTO EMPLOYEES – RESEARCH IN PROGRESS  
Authors:  Celia Romm Livermore, Wayne State University  
Neveen Awad Farag, Wayne State University  
Dave Oliver, Central Queensland University  
 
AN EMPIRICAL STUDY ON CONSUMER’S PERCEIVED VALUE AND ATTITUDE TOWARD ADVERTISING
Authors:  Ping Zhang, Syracuse University  
Chingning Wang, Syracuse University  
 
A NOVEL TOTAL CUSTOMER SATISFACTION TECHNIQUE  
Authors:  Jihad Qaddour, Illinois State University  
Matthew H. S. Kuofie, Illinois State University  
Jonn Berghult, Illinois State University  
Steve Easter, Illinois State University  
Mingfeng Wang, Illinois State University  
Hui Zhu, Illinois State University  
 
Monday, June 6, 2005 Lunch on your own    11.30 AM - 1.00 PM  
 
Monday, June 6, 2005   1.00 PM - 2.30 PM  
 
Session M 4.1 Global E-Commerce - II Katmai
Session Chair:  Chuleeporn Changchit  
 
EFFECTS OF PRIVACY POLICIES ON FAIRNESS AND TRUSTWORTHINESS PERCEPTIONS AND WILLINGNESS 
TO TRANSACT WITH ONLINE FIRMS  
Author:  Joseph S. Mollick, Texas A&M University —Corpus Christi  
 
FACTORS ENCOURAGING INTERNET SHOPPING  
Authors:  Chuleeporn Changchit, Texas A&M University  
Shawn Douhit, Texas A&M University  
Benjamin Hoffmeyer, Texas A&M University  
 
A CONCEPTUAL FOUNDATION FOR E-SERVICE SYSTEM DESIGN: TOWARD A MODEL OF COLLECTIVE 
PROBLEM-SOLVING BEHAVIOR  
Authors:  Michael S. Nilan, Syracuse University  
Chingning Wang, Syracuse University  
Jack Powers, Syracuse University  
 
UNDERSTANDING THE SUCCESS OF AN INTERNET-MEDIATED COMMUNITY IN BRAZIL  
Authors:  Ana Beatriz Benites Manssour, Universidade Metodista de São Paulo  
Carlo Gabriel Porto Bellini, Universidade Federal do Rio Grande do Sul  
                     
Session M 4.2 IT for Government and National Development  King Salmon
Session Chair:  David Paper   
 
TOWARD A GLOBAL RURAL NETWORK:  STRATEGY AND ACTION PLAN  
Author:  Larry Press, California State University  
 
BRIDGING THE DIGITAL DIVIDE BARRIERS – A STUDY OF INDIA, AND UNITED KINGDOM  
Authors:  Harsha Savani, Diversity, Creativity and Innovation  
Sushil K. Sharma, Ball State University  
Khalid Hafeez, Sheffield Hallam University  
 
ETHICAL AND SOCIAL ISSUES OF GEOGRAPHIC INFORMATION SYSTEMS: THE INTERNATIONAL ASPECTS
Author:  James B. Pick, University of Redlands  
 
COMPUTER SECURITY CRIME TRENDS AND MANAGEMENT’S FAILURE TO REPORT  
Author:  G. Keith Roberts, University of Redlands  
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